Say Yes to everything.
Honesty is always the best policy. So, if we need to say no, we will. If we can’t get something turned around for an unknown deadline, we’ll just tell you.
Send you unexpected bills.
All of your fees are fixed, agreed in advance and paid by Direct Debit. Nobody likes spending money without knowing about it. We don’t do hourly rates either, it just doesn’t work for anyone.
Use accounting speak.
Running a business is hard enough without an accountant trying to impress you with their knowledge of FRS106 section 7 (that probably doesn’t actually exist). We’re straight talking, and relay things in a way that make sense to everyone. We can’t do anything about our accents though, sorry.